Shipping Policies

-Processing Time: Please allow 7-10 *business (weekends & Holidays do not apply) days for your order to be created before it ships. Time frame depends on how many orders are in my current "to-create+ship-out" queue as I work on each order in the order I receive them. Thank you!__________

Please view the FAQ page for commonly asked shipping questions that are not included here. Thank you. 

SHIPPING POLICY:

{USA Domestic} Standard: 2-10 *business days (weekends & holidays will add delays) once shipped depending completely on the handling & processing methods of the USPS and destination location. 
  • The customer is fully responsible for the address they have listed in the Receipt Order. Once shipped, Mano y Metal cannot be held responsible for address errors made by the customer.
  • I print the shipping labels AS IS on your transaction receipt/account.
  • Shipping prices vary per item & location but I strive to make shipping prices reasonable and just enough to cover the basics: packaging + postage.
  • I offer several shipping options that are listed in the check-out page. You can upgrade your shipping to priority, express, expedite order, add tracking, add insurance and more for both Domestic & International shoppers. All standard and upgrade prices and options are listed on the check-out page. Thanks!

    {USA Domestic} Standard: 2-10 *business days (weekends & holidays will add delays) once shipped depending completely on the handling & processing methods of the USPS and destination location. 

    USA Domestic upgrades to Expedite your order, Upgrade to Express, add insurance or add tracking are all listed as options and available on the check-out page. Thank you!

    {International Shipping} Several different options available at check-out but please note that Standard, First Class contains NO TRACKING OR INSURANCE! The only way to obtain Tracking for International orders to be tracked outside of the USA is to select the shipping option of "REGISTERED MAIL" that will track your package from my side of the world to yours. 

    **Please select wisely as it is impossible to track international orders if they are not registered! Thank you!

  • Each item ships in a gift box ready for gift-giving.
  • Please Note: I bubble wrap each item individually and ship in jewelry boxes that are securely enclosed in a shipping envelope to ensure the best protection of your purchase and for it to arrive to you undamaged. 
  • Once I drop off your package at the Post Office, delivery times depend entirely on the efficiency of the USPS Postal Processing Centers of the Post Office(s) your package passes through. 
  • A general estimation is: U.S. Standard, First Class Shipping: anywhere from 3 to 10 *BUSINESS days to arrive within the United States and U.S. Priority Shipping: anywhere from 2-4 *business days depending on the efficiency of your local post office (*holidays & postal office weekend hours will delay delivery). 
  • Please note: USPS Weekend hours (Saturdays close early+ Sundays closed) and U.S Holidays can delay shipping.  
  • How long will delivery take? Once shipped, your package will arrive within an approximate time-frame depending on what shipping method you select at check-out. Domestic and International delivery estimations are listed below. 

    • Domestic Shipping: USPS, First Class, Small Parcel: can take anywhere from 2-7 *business days to arrive depending on the state/location and your local post office shipping methods. USPS, Priority Mail is anywhere from 2-4 *business days to arrive{*weekends & Holidays do no apply as the USPS is closed}. 
    • International Shipping: USPS International Standard Shipping: can be anywhere from 2-10 weeks to arrive completely dependent on the destination, customs processing check-points your package passes through, and international shipping & handling methods of both the domestic & international post offices. Upgrade International Shipping to Registered Mail to obtain a tracking# for your package and you will be able to track your package as it crosses international borders in commute to its destination. If upgrade to registered mail is not selected at check-out, no tracking will be included with standard international shipping. Customer assumes all risk with Standard International Shipping method. 

{ Please Remember } 

  • Once your item ships your package is in the responsibility of the post-office for delivery and Mano y Metal is NOT responsible for packages lost by the post-office.
  • You will need to contact your local Post Office to locate and obtain information regarding your delivery issues using the tracking# I provide you with via email. 
  • If you have tracking issues with your package, in my experience, it is best to visit your local post office in person instead of calling. Visit your local post-office to check if your package is being held for non-delivery reasons there and awaiting pick-up. 
  • U.S.A observed Federal HOLIDAYS can delay your shipping and WEEKEND Post-office hours (close early on Saturdays + closed on Sunday) can also delay shipping.
  • Also, Please note: the above noted delivery durations are just an estimation and not guaranteed as each post-office can have delays for reasons outside of my control.