FAQ

1. Do you create custom items? Yes! Mano y Metal has begun to receive custom orders again. You can view all the items currently available for customization here.

2. When will my order ship? Due to the nature of handmade, please allow 1-2weeks for your order to be processed and created before it ships. Why? Turn-around time depends on how many orders are ahead of yours at the time of purchase as I work on orders in the order they are received. Please know I work as fast as I can to process your order, seriously, I hammer out pieces at all times of day. Thank you so much for your patience and support in handmade accessories!

3. How long will it take for my order to be created? Please note the current turn-around time is 7-10business days (*Sundays & Holidays don't apply) for your order to be processed and created! Thank you! ♥

4. Will you email me when my order ships out? Yes, an automated shipping email with a tracking# is sent as soon as your order is shipped.
 
5. Will you send me a tracking# to track my shipment? Yes, please refer to #4.

6. Do you ship internationally? Yes, Mano y Metal ships internationally. Shipping rates will be shown at the check-out page and vary based on country & weight of order. 

7.  How long will delivery take? Once shipped, your package will arrive within an approximate time-frame depending on what shipping method you select at check-out. Domestic and International delivery estimations are listed below. 

  • Domestic Shipping: USPS, First Class, Small Parcel: can take anywhere from 2-7 *business days to arrive depending on the state/location and your local post office shipping methods. USPS, Priority Mail is anywhere from 2-4 *business days to arrive {*weekends & Holidays do no apply as the USPS is closed}. 
  • International Shipping: USPS International Standard Shipping: can be anywhere from 2-10 weeks to arrive completely dependent on the destination, customs processing check-points your package passes through, and international shipping & handling methods of both the domestic & international post offices. Upgrade International Shipping to Registered Mail to obtain a tracking# for your package and you will be able to track your package as it crosses international borders in commute to its destination. If upgrade to registered mail is not selected at check-out, no tracking will be included with standard international shipping. Customer assumes all risk with Standard International Shipping method. 

8. Can I upgrade my shipping to Priority Mail that is faster? Yes. It is an option at checkout. Thank you.

9. Is there a team that works on the orders? No, Mano y Metal is a one-woman operation (points to self), I hand-cut the metal, hand stamp each piece letter by letter, etch it, package it, ship it, all logistics associated with your order is operated by one-woman administration.

10. I have allergies, will my package have pet dander or smell like smoke? All of the items in the Mano y Metal shop are handmade in a smoke-free and pet-free home studio.

11. Need your order by a specific date? Let me know in the "comment box" at the check-out page and I will try my best to accommodate your request.  

12. Gift? If your order is a gift and you do not want the receipt included write any special instructions in the "comments box" at the check-out page so I know when I print your receipt to work on your order.

13. Do you hand-stamp on the back of your items? No. I do not hand stamped on the back/reverse/inside of any product.

14. I live in Chicago, can you drop off my order to my house? No.
What about if we meet half-way? No.
Can you give me your home address so I can go to your house and pick up my order? No.

15. Consignment or wholesale? I am not accepting any additional consignment contracts or wholesale orders at the moment. But thank you for your interest!

16. Do you pack a punch since you use a hammer every day? Yes. I've been told I am freakishly strong.

17. Does your wrist and arm hurt from hammering every day? Yes, sometimes it does and I have to take a day or two off to rest it.

18. Do you believe in Vampires? Yes. Absolutely.